CRM

asterCRM features:

1. pop-up information based callerID when incoming/outbound calls

2. DID information when incoming/outbound calls

3. click to dial

4. click to transfer

5. click to monitor

6. click to spy

7. click to hang-up

8. invite dial

9. Caller ID prefix remove

10. spell suggestion when input a business name or contact

11. could be integrated with all other asterisk based systems, like Trixbox, Elastix, Magiclink IP PBX …

12. scheduler calls

13. predictive dialler

14. sales force

15. campaign result

16. extension panel

17. google map support

18. queue

Communication Consultants

Paul Colmer & Associates

CRM ( Customer relationship management )

31 John Voster Drive

Rand Park Ridge

Johannesburg

Your Address Line 4

Phone: 084 67 0847

Paulcolmer@gmail.com

asterCRM

Paul Colmer & Associates support and design solutions around open source CRM platforms, namely SUGARCRM a powerful customer database management system and asterCRM a specific CRM for Asterisk powered call centres.

SugarCRM

SugarCRM’s open development process means continual feedback from customers and users, resulting in higher quality products designed to meet real-world needs.

SugarCRM gives users control. Unlike other CRM systems, you own your data and never have to worry about being locked-in to a service. With Sugar, the customer, not the provider, calls the shots.

SugarCRM is flexible and we can embed SMTP mail servers for e-mail campaigns, GSM gateways for SMS campaigns and VOIP servers. This allows complete customer management and forms the backbone of the unified communication for your company.

asterCRM is an open Source call centre software for asterisk based VoIP system, and has standard CRM functions. It provides a web-based user interface, both agents or managers could finish full call centre function just using a browser. First asterCRM use a daemon script to catch all asterisk events from AMI (asterisk manager interface) and save the data into a database, at the same time the browser use JavaScript to query useful events for the user from the database, (such as ring, dialling, hang-up ...) and show them. When user want to control the call, he could use the browser to send a command to asterisk, same via AMI.